This article spells out the Pros and Cons of Onsite vs Remote Installations and Trainings. If you have any questions please don't hesitate to reach out to support.


Onsite software installation & training

What it’s like

  • Xitron Technician is physically onsite
  • Installation, configuration, and training happen in real time, in person
  • Hands on installation of CPUs and Interface Kit

Pros

  • Deep, hands-on support: Hardware, networking, and environmental issues can be diagnosed immediately
  • More interactive training: Easier Q&A, live demos on your systems, and reading the room when users aren’t completely confident
  • Faster troubleshooting: No screen-sharing limits or “can you see this?” moments
  • Stronger adoption: Trainees tend to stay more engaged and confident
  • Ability to linearize the plates
  • Able to do an onsite assessment of customer needs and manage expectations

Cons

  • Higher cost: Travel, lodging, and onsite time add up
  • Scheduling conflicts: Everyone needs to be available at the same time
  • Need a minimum of 2 Weeks notice to get scheduled

Best fit when

  • Complex installs (specialized hardware, regulated environments, legacy systems)
  • Large groups or mixed experience levels
  • First-time deployments where confidence and adoption are critical

 

Remote software installation & training

What it’s like

  • Install and training are done via calls (Phone, Teams or other), screen sharing, and remote access tools (Teamviewer)
  • RasterBlaster and Navigator Training - Single session about 1.5-2 hours
  • Ulitmate Impostrip Training - Three 1-1.5 hour sessions

Pros

  • Lower cost: No travel expenses.
  • Faster to schedule: Easier to fit into calendars.
  • Flexible format: Sessions can be shorter and recorded
  • Good for experienced teams: Especially if the software is familiar or standardized.

Cons

  • Limited visibility: Harder to diagnose physical, network, or environmental issues.
  • Reduced engagement: Multitasking and screen fatigue are real.
  • More of an extended demonstration, less in-depth training
  • Slower troubleshooting: Some issues take longer without hands-on access.
  • Requires strong IT readiness: Stable network, permissions, and prep are critical.

Best fit when

  • Straightforward or repeat installs
  • Smaller teams or power users
  • Budget or time constraints