We can help you much faster if you give us this information : Xitron Support

We can help you much faster if you give us this information Print

Modified on: Thu, 15 Sep, 2016 at 5:29 PM

Dongle Number
LDK Protection Key number (Version 11 RIPs)
USB Interface Serial Number
Relevant log files
Software Version Number
(If you need us to connect to your computer) Teamviewer login credentials.

Once you have all of that, submit a support request ticket to us and you will be automatically entered into our support tracking database.

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